I have set Email Deliverability to "No Access" to prevent users from receiving any emails from Salesforce as we are testing before going live. This is in production. We have approval processes email alerts.

No emails sent out as expected EXCEPT the Approval Process's email alert to the "Additional To Email Addresses" (not the To) only. It didn't go to the To user.

Why the Additional To?

1 Answer 1


Verify, Receive Approval Request Email of that user record, user will receive emails based on this correct selection other than Never.

Receive Approval Request Email

  • But shouldn't the Deliverability email settings override this as deliverability is disabling any emails from system level?
    – sfdcFanBoy
    Aug 30, 2017 at 2:05

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