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I am trying to access the Recordtype field on the Call object but when I run that field through a query (in this case the getPicklistValueLabels method) I receive the following error:

getPicklistValueLabels called with field that cannot be accessed: RecordType

Does anyone know why this might be happening? We are able to access other Salesforce Standard fields.

2 Answers 2

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You should use either SObjectType.getDescribe().getRecordTypeInfos() (see DescribeSObjectResult) or query the RecordType object.

for(RecordTypeInfo info: Call.SObjectType.getDescribe().getRecordTypeInfos()) {
  options.add(new SelectOption(info.getRecordTypeId(), info.getName());
}
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Record Type is different than other fields it's not really a picklist so your method would not work.

In all my happenings every time I needed to get information about the record type I had to query for it.

Example:

List<RecordType> recordTypeAcc = [SELECT Id FROM RecordType WHERE SobjectType = 'Account' AND DeveloperName = 'Dan_Account'];

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