This is in a Napili based Customer Community with a Customer Community license (not Plus).

The External Sharing Model is enabled and the Organization-Wide Defaults are set as follows:

Account, Contract and Asset

Default Internal Access : Public Read/Write

Default External Access : Private


Default Internal Access : Public Read/Write

Default External Access : Private

There are no Sharing sets configured for this scenario.

The Community User Profile has Read and Edit access on both Accounts and Assets. The Community User Profile has Create, Read and Edit access on Cases. The Community User Profile has Read access on Contacts.

The Community is setup to have a Navigation link to a list page for the Cases, Accounts and Assets Objects.

When I go to the Cases page there are no Cases displayed and I would expect this since this Community User is not the Owner of any Cases. Cases are owned by Internal Users.

When I visit the Accounts page I see the Account listed that this user is a Contact on. The Community User is not the Owner of the Account. When I visit the Assets page I see the Assets listed that are on this users Account. The Community User is not the Owner of the Assets and Owner for Assets would be Controlled by the Parent in this setup anyway.

First confusing issue is why am I able to see the Account and Assets for this User at all if there is not a Sharing Set configured to display them and the Community User is not the Owner of either the Account or Assets.

Second Confusing issue is since I am able to see them why am I not able to Edit them? This Profile has Edit permissions on Account and Assets. When I am in a list view I can see the Pencil icon indicating the field is available for inline editing but get an access issue error if I try to edit the field. When I visit the Asset Detail page and click on the Edit Button (which is visible) I get a popup error message related to level of access. If I remove Edit permissions from both of these Objects the inline editing indicator icon and the Edit Button both go away.

The fields I am trying to Edit on either Account or Assets do have the Read Access and Edit Access boxes checked for the Community Users Profile.

I hope I have provided all of the details necessary and I am open to additional questions to assist in figuring this out.

Thank You

1 Answer 1


A user on a Customer Community licence can always see the Contact and Account records that they are linked to, regardless of the OWD and Sharing Sets. The Assets being a child with a MD relationship to the Account are visible because the Community user profile has Read and Edit access. The reason that the community user cannot edit the Account or Asset because no sharing set is there to give them Read/Write access on those records.

From the documentation

Access to Records High-volume community users can access the following types of records, based on specific conditions:

  • They can access their own account and contact records, based on implicit sharing.

  • They have “Read” access on the account they belong to.

  • They can access a record’s parent, and the organization-wide sharing setting for that record is Controlled by Parent.
  • The organization-wide sharing setting for the object is Public Read Only or Public Read/Write.
  • while this answer is correct, the documentation source is not 100% correct. It mentions 'High-volume community users' which are a different kind of community users then standard Customer Community users. A more correct source, in my opinion, is this one: help.salesforce.com/articleView?id=sharing_across_objects.htm (although it states 'portal users' which are not literally the same as community users.....(though I'm sure Salesforce means both here)) Commented May 4, 2020 at 19:34

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