I have built my Journey and am trying to test it.

I've placed the Journey into "Test" mode, but nothing seems to be happening. I can see that "12 Contacts to be Evaluated," which aligns with my test data, but after the test runs nothing happens - and the "Contacts to be Evaluated" goes to 0, and "Contacts Evaluated" also equals 0.

Some additional info to share

  • Journey Builder Automation step in Automation Studio has successfully ran each time.
  • The Automation step is not listed as an Entry Source even though it is showing how many records to evaluate.
  • The Data Extension where names are housed is linked in Contact Builder as an Attribute Group.
  • The Journey is set to TEST (not Active, and not Draft).

Will results populate in TEST mode? Am I missing something obvious here? Is there any information I didn't provide that we think is useful?

THANK YOU for your help!

  • Is your Entry event set in Test Mode ? – Maneesh Aug 15 '17 at 10:37
  • @Maneesh - as I stated above, the Automation step is not listed as an Entry Source. However, I just created a new Entry Source and it should run in 20 minutes, but I'm confused because I also have Journey Entry: Audience Welcome_AUG2017 that runs but nothing happens (although it shows that it ran successfully in Automation Studio) – George Rosedale Aug 15 '17 at 15:12
  • Is your Automation Audience based on a Query? If so, there could be an error in there. Are you getting any error codes in the Activity Log? Is this Version 1 of the Journey? If not, you might want to look at your re-entry criteria for the journey. – Tom Callahan Aug 17 '17 at 3:38

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