EDIT: I posted a similar question (attacking this problem from the Outlook end) over at Super User: link
I have an email template that uses a letterhead with an image (document) at the top. I have set the accessibility settings on the Document folder to public read-only, and I have checked that the image is publicly available. If I send the email out, everything works well UNLESS I open the email on Microsoft Outlook desktop. When I open the email in Outlook Desktop, I am prompted to download images (like I am for all emails.) When I click "Download Images", instead of receiving my expected image I receive a small icon with a red x. I don't seem to have this problem with any other images, so I think it is a Salesforce issue, not an Outlook one, but if there isn't a satisfactory SF answer I'll post over on Super User.
To summarize the problem:
- Send email, open in Outlook Desktop: Image does not display
- Send email, open in Gmail in browser: Image works
- Send email, open in Outlook Mobile: Image works