I am working on the
Entitlement Processes and
Milestones. Can we remove action (highlighted in red below screen shot) from the Case Milestones related list ?
Is there any setting by which we can do that ?
I have some questions around the OOTB SLA implementation:-
- Can we stop the SLA ? If yes then how ?
- As per my understanding, we can't add the Custom Fields in the CaseMilestone. Is this true ?
- Whats the difference between "Actual elapse time" and "Elapse Time" ?
- Can we add more than 10 fields somehow in the below screen shot ?