We have a set up On Demand Email to Case in our org. The customer send some information in the email body and i need to parse the email body to get the information for the fields and populate it on the case record.Can someone help me in resolving this.

Thanks , Sana Tarique

1 Answer 1


I think your best option might be to set up a trigger in the Case object so everytime a case is inserted from the Email2Case service you can parse the body and populate the required fields as you wish.

If you have really complex business logic, you can always go for a specific InboundEmailHandler, but I'm not sure that you really need this option.

  • I have utilized InboundEmailHandler functionality of salesforce.
    Commented Feb 5, 2018 at 9:52
  • @NITHESHK cool. If you found that the answer was sufficient for your question, feel free to accept it :) Commented Feb 5, 2018 at 9:57
  • Yes i did already.
    Commented Feb 5, 2018 at 10:29

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