We have a Salesforce application which is being listed at Appexchange, and we are providing trial of 45 days, many of the clients are using the application and for some trial period has been finished but they want to continue, so they can become the active user of our app. For developer perspective, we are managing LMO at our organization and we can see the license has been expired for their org. Many documentation of Salesforce says that, we can change the License type from trial to active, but was not able to do even when we logged through License Manager credentials.
So In short I want help at two points.
- If we want to extend license for particular org, How can we do that from LMO?
- How can a customer himself expect to convert his license from trial to active, without loosing the application data?