I need a help regarding Case comments on Community Portal. Currently, I have created Sharing set to Display logged-in Contact Cases in Portal and they have case create permission too. I have enabled Case Comment related list to that Case. But now I am able to see public Case comments in Community Portal but I cannot create case comments from community Portal. So, Where I can enable that permission.

Need a new button on Case Comment related list.

1 Answer 1


@Manoj, You need to include Case Comments publisher component on the case detail page. Please follow this article

Case Comments Publisher

Use the Case Comments Publisher component to let customers and agents collaborate using comments on cases. Your customers can open cases, post comments, upload attachments, and check the status of their cases from any of their devices.

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