When a user opens my live agent chat, the Agent receives this Live Agent Chat user information form that contains their webpage/browser information as well as the Contact information. I can't seem to find where to remove the ability to create a New Lead as the business requirement does not need Leads.
I've looked on the Live Agent Chat Transcript Page layouts and cannot find the button to remove here. It seems to be something with the Live Chat Transcript but I cant remove the buttons.