Which one is the future? Or shall they continue to coexist? Can there be a scenario where both features are recommended to be used in tandem or interchangeably?

  • I have edited my question. Hope it is acceptable now. Jul 21, 2017 at 9:47

1 Answer 1


Hope you have gone through these differences before posting the question.

Refer Differences Between Files, Salesforce CRM Content, Salesforce Knowledge, Documents, and Attachments

File vs CRM Content

CRM Content needs separate licenses (Salesforce CRM Content User) where as using files do not need separate licenses.

CRM Content gives much more security and flexibility which Files doesn't provide that. Those uploaded files can be used for CRM content.

Mainly, it contributes how you deliver the content, you can put expiration date, password protection, downloadable URL for external users which cannot be possible without CRM Content.

Chatter Free users can use Chatter files which has been uploaded in chatter. External customers can see the files (if they join in private chatter group) and if the files have shared publicly.

Also, refer Salesforce CRM Content Implementation Guide to know more details.

  • Thank you for the help. I am not sure how I can like your comment. PS: I went through the "Differences" doc in Salesforce Help before posting this question. Jul 20, 2017 at 9:33
  • If my answer serves your purpose then accept this, so that others may find this useful Jul 20, 2017 at 14:00
  • My question is on hold, although I have edited and shortened it. Doesn't show me an Accept button or link at present. Jul 21, 2017 at 9:46
  • Looking at the last couple of releases, I would say that Files is the way to go. Content doesn't seem to be moving towards Lightning whereas Files are getting new features. For example: extended security like Private files (which can be shared). Jan 9, 2018 at 9:45

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