I have a two Milestones in my Entitlement Process, Target time for
Milestones-1 is 7 min and
Milestones-2 is 5 min.
But what I am seeing that, when
Milestones-1 started and say its completed in 4 min then
Milestones-2 is triggering, but the target time is being shown by the system is 2 min, ideally it should be a 5 min. But
Milestones-1 time 4 min is getting subtracted from the
Milestones-2 target time which is bad. For that reason I am getting less time than anticipated. How to solve this issue ? When Milestone-2 is completed, then its getting removed from the entiltment related list why ?
New behavior is seen in the below. Although, Milestone is completing successfully, still Milestone-2 using the same start date why ?