I’m trying to find a method of easily displaying related Knowledge articles in the flow of my users work.
The Cases lightning Component is a great example, but I can’t use that component on Custom Objects. I know that this component is here to help resolve cases.
For me, I want object level help, not record level. Is there a way to enable this functionality through? A custom field on the Article where we can select related objects?
I’m trying to build up a method for internal help relying on Articles. But I’m finding it a bit limiting, given that my users have very limited technical skills.