We had a successfully running file import running in Automation Studio that was working each time a file was placed onto the FTP. Our internal system failed to drop a new file, causing the import to fail.

We put a new file onto the FTP and the listener isn't triggering the import now. Is there a step that we're missing to get the imports to automatically restart?

  • Make sure you are listening to the right folder. Would help if you can take a screen shot. – Samuel Dare Jul 11 '17 at 16:48
  • nothing changed in the folder, but I will check – George Rosedale Jul 11 '17 at 16:50
  • Also try stopping and starting the automation again. – Samuel Dare Jul 11 '17 at 16:52
  • If it fails it doesn't automatically restart – Samuel Dare Jul 11 '17 at 16:52
  • so, the question is - how do we restart it? – George Rosedale Jul 11 '17 at 17:12

If an automation fails, it will not be restarted automatically. To restart the automation, you would have to diagnose it and correct what made it fail (in your case you have done this). You will then have to restart the automation.

Go to your automation and select the file location for the trigger in the workflow tab and save it. This should work now.

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