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We had a successfully running file import running in Automation Studio that was working each time a file was placed onto the FTP. Our internal system failed to drop a new file, causing the import to fail.

We put a new file onto the FTP and the listener isn't triggering the import now. Is there a step that we're missing to get the imports to automatically restart?

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  • Make sure you are listening to the right folder. Would help if you can take a screen shot.
    – 0xsegfault
    Jul 11, 2017 at 16:48
  • nothing changed in the folder, but I will check Jul 11, 2017 at 16:50
  • Also try stopping and starting the automation again.
    – 0xsegfault
    Jul 11, 2017 at 16:52
  • If it fails it doesn't automatically restart
    – 0xsegfault
    Jul 11, 2017 at 16:52
  • so, the question is - how do we restart it? Jul 11, 2017 at 17:12

1 Answer 1

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If an automation fails, it will not be restarted automatically. To restart the automation, you would have to diagnose it and correct what made it fail (in your case you have done this). You will then have to restart the automation.

Go to your automation and select the file location for the trigger in the workflow tab and save it. This should work now.

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