Is this possible? I have found a few results googling this, but only of people asking the question, never answering it.

  • 1
    what defines an 'unresolved'record?
    – Seb Wagner
    Oct 17 '13 at 22:43
  • 2
    Something that shows up in the My Unresolved Items section.
    – Joren
    Oct 17 '13 at 22:57

Interesting question, I cannot find any reference to unresolved in the apex language reference guide, there is nothing useful online that I can find either apart from a way to query unresolved tasks (subject name LIKE '%Unresolved'). People have stated that even cloning those records doesn't work in terms as marking unresolved. My best guess is that a hidden field manages it and salesforce restrict access for whatever reason. Maybe raise a case to support / start an idea to open up access to that functionality.

// Link to unresolved items for those that have not seen it.


  • Damn. This is the conclusion I had reached as well. Was hoping someone had access to some arcane lore that I wasn't privy to.
    – Joren
    Oct 22 '13 at 22:34

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