I'm a bit of a newb so forgive me but am trying to figure out how to do the following:
(1) update an account custom field picklist value 30 days after an account owner is deactivated. We have a custom field called life cycle stage. The idea is to move this from 'customer' to 'dormant' for any account that belongs to an inactive owner for 30 days
(2) send an email to inactive account owner's manager 15 days after account owner becomes inactive if same life cycle stage field = 'prospect'.
I just can't seem to figure out how to do this. Any help would be much appreciated. Thanks