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Is there a way to get the date viewed of the case just like the lead's standard facility of read and unread.

I am using omni channel but cases can also be manually picked from the queue.

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if you read the Case objects Soap Api documentation, there are 2 fields that might interest you:

  • LastReferencedDate
  • LastViewedDate

you can validate with the following SOQL:

select id, LastViewedDate, LastReferencedDate, CaseNumber, Subject
 from Case

and this will return a date in the following format per case record:

2017-04-13T19:36:40.000+0000

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