How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and workflow functionality.

Non Editable View of Access level

1 Answer 1


From documentation

New and refreshed sandboxes have the default email deliverability setting System email only. To configure email deliverability settings, in the sandbox org, from Setup, enter Deliverability in the Quick Find box, then select Deliverability. If editable, set the Access level in the Access to Send Email section. You can’t edit the Access level if Salesforce has restricted your organization’s ability to change this setting.

to change it to any another desired value, you need to create a salesforce support case

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .