Is it possible to query object: EntitlementProcessMilestoneItem. I understand it's the milestones in the entitlment, however when trying to query I get error:

sObject type 'EntitlementProcessMilestoneItem' is not supported.

Any other way, to query the milestone setup in entitelment process?

  • Try MilestoneType object. – Raul Jun 27 '17 at 7:17
  • Hi.this is milestone setup (e.g. Response Time). I need the milestones in entitlement process. – Liron C Jun 27 '17 at 7:35

I guess you are finding the CaseMilestone. Hope it can help.

  • No. It isn't. CaseMilstonce- is the milestone under the case. I'm looking for the milstone under the entitlement. When setup the entitlement via setup, you setup also the milestone in the process. I can query the entitlement by object SLAProcess, but I cannot get the milestone linked to it – Liron C Jun 27 '17 at 11:00

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