I have a Data Extension called [Users] that is 3.4MM records.

I am applying filters from linked data extensions. The result should be about 4,300 records (as pulled from a query).

When I test the journey - it doesn't provide any results for 'Contacts Evaluated'. When I look in the automation studio, I only show that the automation is running, but no progress.

The question is: does it take a long time to evaluate all those records (pushing 6 hours now) or has this process timed out?

  • 1
    Believe you might need to raise a case with support - if you have multiple links on multiple DE's, it can be a real challenge with the processing - plus, but this might only be in journey builder, it will always choose the shortest path, which might "ruin" your intended logic. – Kenneth Wagner Jun 22 '17 at 9:18
  • Still waiting for a reply from support. – Tom Callahan Jun 24 '17 at 19:02

Volume was too high, according to support.
MC times out when you get into the million(s).

The rep said that, as a rule, your filter should only cut your population by about 50-60%.

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