I've created a Custom Case Field called Value. It's a picklist with two different options users can choose.

If I try to create a Case with this field as an administrator, it works. If I login as a customer and try to fill out this field in the New Case form we have setup, it produces the following error message:

"We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help."

If, on the other hand, I try to make a new case as a customer, but do not pick a value for that picklist (if I just leave it at --None--), the case gets created just fine. So it seems like a permissions issue, but I just don't get it. The field is completely editable in the Layout / Field Security settings.

  • 1
    Can you give more details on the "new case form"? What is it? If it's a Visualforce page sharing the mark up will help us.
    – Girbot
    Jun 16, 2017 at 18:15
  • It's actually the Global Action "NewCase" that I'm using. Well, I made a copy of it and I'm using it for customers in the Community.
    – Sidereal
    Jun 16, 2017 at 18:32
  • Do you have record types on case? Is the customer assigned a different record type and maybe the picklist values aren't assigned to that record type? Jun 16, 2017 at 19:20
  • @DanielHoechst No record types.
    – Sidereal
    Jun 16, 2017 at 19:25

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