I know its very straightforward and I myself have done it many times before. But this time I don't know why its not working. Want to make sure if something has changed with the recent SFMC releases.
I created a very simple Journey with just one email activity.
Then created an Automation Program with Fire Event activity.
Entered a record in the DE.
Ran the Automation Program manually. It completed but nothing happens in the journey

What could I be missing?

enter image description here

enter image description here

  • Shouldn't it be fired when ever contacts are admitted into the api event? – Samuel Dare Jun 15 '17 at 17:23
  • Your question did ring a bell in my head. Right now am using API event in my Journey. Is that not supported with Automation Program. Right ? Should I be using an Audience entry event? Previously Contact Data Event use to work with Automation but now its on its way to retire – Maneesh Jun 15 '17 at 17:33
  • I think that a diff issue. To my understanding you API source system is firing the event. – Samuel Dare Jun 15 '17 at 17:41

I was using API event for the journey which is not supported with Automation Program. I changed it to Email Audience entry event and it worked perfectly.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.