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I'm having a bit of an issue with Journey Builder's Decision Split; it keeps routing contacts to the incorrect path. Wondering if you could help?

I have an JB entry source DE "Entry DE" and a "Master DE". They both have the same PrimaryKey and are connected 1:1 on Primary Key. Master DE's PrimaryKey is linked to Contact Key on Contacts.

"Master DE" has a field called "Member No", and the decision split is based on this "Member No" field. JB keeps thinking all contacts have "Member No" even though only half of them do. Any tips what to check to resolve the issue?

TIA

@Eliot: enter image description here

  • try adding the wait time before the decision slip once and check it. – Abhishek Jun 14 '17 at 2:23
  • please can you share a screenshot of the contact filter criteria used in your Decision Split Activity? – Eliot Harper Jun 14 '17 at 2:46
  • @AbhishekMishra Same outcome even with the added wait times – MarnieK Jun 14 '17 at 3:18
  • @EliotHarper Is the attached what you were after? It's a contact data > Master DE > Member No filter. I tried swapping it as well to Member No isnull but same results. – MarnieK Jun 14 '17 at 3:20
  • Odd, I can't think of any logical reason why this would not work. If you don't have any other responses to your question, I'd be happy to jump on a quick webinar and review your configuration with you, as it's hard to debug over a comment thread. You can contact me at eliot.harper[at]salesforcemvps.com – Eliot Harper Jun 14 '17 at 4:37
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Can you check to see if the value of Member No is actually "NULL". I've noticed that empty fields are not always NULL.

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