How do I add, related list "New Button" to the right side bar of the Console view. I tried adding it in the console console components of the page layout. But the realated list button appears for manager role and it does not show up for roles that report to manager. what am I missing here. How can i enable the new button for other other users that are reporting to manager. Please help.
Now, If I have create permission I can see the related list button in the ride side bar. But, when I click on the button , nothing happens. What's wrong with the button..? Can you please tell me the steps to add a related list button on the right side bar of the console view. Steps I followed:
1. on the case pagelayout --> added related list and also added new button for the related list. 2. In the custom console components of case pagelayout --> sub tab components --> added related list. 3. But when i click on the button in the right side bar nothing happens . 4. when i navigate down to the related list in details page, and click on the related list new button, it works fine.
5. why is it not working in the right side bar