enter image description here I have a related list sitting on my cases called Escalation Tracker.

Each time a new Escalation Tracker record is created, I want to make any previous Escalations read only. Idea is that there should only be one Owner that owns the Escalation, so I am trying to stop people making changes to previous entries.

  • 1
    One way you could do is have a read only layout and only have one record with status open and rest of all to status closed or some other status. When a new record is created you set its status to open and set the existing 'open' record to closed and assign it a record type whose layout has all fields read only – RedDevil Jun 9 '17 at 16:56
  • i can update this as solution and will you mark this as solution. this may help someone in future – RedDevil Jun 12 '17 at 16:05

1.Create a read only layout and assign it to a record type with status closed

2.Whenever a new record is created with status open,update the previous record with open status to closed and update it to the closed record type on which all fields will be read-only

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.