Hello I have linked a triggersend to an email. Before that I have made sure that email doesn't have any error since it has AmpScript using Send email preview. However, when I click Publish Changes functionality, it is giving me an error regarding the ampscripts. My question is what is the purpose os of Publish changes in Trigger send since I can test my email send preview email studio functionality?
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Can you share the code in the email? Send Preview doesnt always catch all errors. Usually just stop and restarting the trigger is enough to commit changes, but publishing them is best practice. If you don't do these changes are not committed and the original copy willl continue to be sent– 0xsegfaultCommented May 31, 2017 at 19:28
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This is the error I got. A problem occurred Updating the Triggered Send. Please contact Customer Service for additional information. Name : Test External Key : 441 Message : The email ID = 12905, contained 10 validation errors. Refer to the Triggered Send Email Validation error log, ID = 1399045293– EinsteinCommented May 31, 2017 at 20:12
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I suspect your Ampscript might have errors. Please update your question with your code– 0xsegfaultCommented May 31, 2017 at 20:14
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The thing we are migrating from another instance and it has been working for 3 years. All we are doing is copy and paste the code.– EinsteinCommented May 31, 2017 at 20:17
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Ah I see. I would raise a ticket with support or wait for one of the SFMC overlords on here to come to the rescue– 0xsegfaultCommented May 31, 2017 at 20:43
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Actually we solved it. The reason why it didn't work in the instance is because the Physical Mailing Address and Profile center in Email tool Attribute were required in the new instance. Whereas the previous weren't. We had to open ticket with SF to make them not required and it worked.