This is my first time working on service cloud service, i am asked to refresh a primary tab (case) when a field in a child object change.
The case object has a related list for incoming and sent mails. an incoming mail arrive with a status "New" (it depends on your configuration you can change the status if you want to, but this is not the point).
when you click on an "New" incoming mail to reply, its status changes from "New" to "Read" and the console by default creates a new tab to display the record (the child record meaning "EmailMessage" record) while keeping the Case tab unchanged. and Here comes the point: the mail status in the Case tab (related list part) is still has a status "New" although it has been changed to "Read" and need to be refreshed to catch the change.
Is there a way to refresh the case tab automatically when i click on an incoming mail (and thus change the status) without the need to refresh it manually ?