Even though "New Email" button has been added to the Lightning button bar on the Account page layout, the Button does not show up in Salesfoce Lightning page layout for the Account page layout. Is there a bug with this in Lightning?

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  • 2
    It's a JavaScript button, isn't it?
    – sfdcfox
    May 29, 2017 at 15:13
  • as they say here in Ireland, I haven't a rashers! But I suspect its baked in rather than JavaScript, same as Log a call, New Task, New Event buttons. I'll attach screenshot to the question for clarity.
    – Bartley
    May 29, 2017 at 15:19
  • I have the same problem in my summer 17 sandbox - I have asked a question about it but got no answers: Summer 17 cannot add Email to activity in lightning experience. Any help would be great!!! May 30, 2017 at 6:29

2 Answers 2


Is your org set to All Email, for the email action to be visible :

Setup -> Email -> Deliverability

  • deliverability: Access level: All email, still no show
    – manza
    Jul 24, 2018 at 5:18

1st of all need to check Email -> Deliverability is set uo to all emails. 2nd Thing - Please check on Layouts under Salesforce Mobile and Lightning Experience Actions --- drag and drop email option to list of available actions. Try to swap and put email action on the front.

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