Hii We have created a community for online shipping portal .

Now our requirement is that the salesforce community should integrate with Facebook.

Whenever any user comments anything on the Facebook page of the community it should be displayed on the community itself.

Is there any integration possible between Facebook and salesforce community .If yes ?How will we achieve this requirement?please guide.This task is on priority for us

  • Social Customer Service can be used to create cases into SF which you could display to community users. help.salesforce.com/… – Dave Humm May 25 '17 at 12:40

First link on google after typing "salesforce communities facebook".


Hope this helps as i haven't personally done this before.


Check the appexcahge product its free it will take care of your need

  • Not sure that will actually meet their use case as that is aimed at marketing internally rather than communication with customers. – Dave Humm May 25 '17 at 15:05
  • This can be done on sales cloud with the social account on lightning it is available for Twitter only, need to do some research here. – Avijit Chakraborty May 25 '17 at 15:08

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