In my company we use Servicemax managed package. In one of the transactions, we have a visualforce template that generates a report.
When I check it in our visualforce page I see it like this:
But when users generate the report, it shows like this:
I tried to install the font HanaMinA.ttf in my computer. I tried to create a txt file with japanese characters on my windows desktop. I also tried to change encoding for the testing user. None of that worked.
How can I fix this issue?