I hope any one can help me, I am trying to inactivate a user in Salesforce, and when I try to update the user unchecking the box Active, and I receive a email after 3 or 4 hours saying it can't deactive the user.

  • 1
    For now, you can Freeze them if you don't want them to have access. If you have a specific error, you should include that in your question. Otherwise, you'll need to contact support, because there's likely nothing that anyone here can do to fix the problem. – sfdcfox May 19 '17 at 15:16
  • @sfdcfox thanks for you replay, I just open a case in the support page. – Angello Camacho May 19 '17 at 15:41

There are consideration which salesforce.com will not allow deactivating the user.

Please follow the below link and make sure any consideration is violating the deactivation of users https://help.salesforce.com/articleView?id=users_deactivate_considerations.htm&language=en_US&type=0

  • Yes for now, you can freeze as mentioned by @sfdcfox. – Arun SFDC May 19 '17 at 18:39

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.