For Journey sends it is super easy to analyse the results in Salesforce Salescloud. We just take a Report Type: Individual Email Results with Lead (for example). But how can I analyse the results for a Guided send ? Or User-Initiated Email ?

I really can't find it in any of the reports in SF Salescloud.



You can create custom report type in Salesforce SalesCloud and include Required Objects in the custom report

Objects 1. Contacts 2. Campaigns 3. Individual Email Results 4. Individual Link level Details ( to Get the metrics Information)

After Creating Custom report type

Create the Report using that custom report type

You Can able to track the guided send and user initiated emails

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  • Thank you for your answer. I followed the steps to create a custom report type but still unable to see the guided send and user initiated emails send track. It seems like only journey builder track that I can track. Are you able to see the guided send tracking ? Thanks – hamza May 11 '17 at 7:16
  • @hamza Did you enable tracking information checks in marketing cloud tab – Viswanath Josyula May 11 '17 at 10:33
  • Does your tracking data flowing back from MC to Salesforce – Viswanath Josyula May 11 '17 at 10:34
  • Yes, tracking information are enable. I can receive tracking on Salesforce by using Journey Builder, but not when using guided send or user-inititated-email? – hamza May 11 '17 at 10:41

I found a solution, so you need to send them via Salesforce Send Emails under interactions Tab.

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