This is a very frustrating situation and I am not able to find any standard solution for this.
Our customer has one existing customer portal, which they are not using anymore, but it exists in production.
As part of their innovation program, they have created a new customer community and everything is working well. However when a new user is being setup for the community, Salesforce is still sending wrong email template, which was configured for portal.
Things I have checked so far:
- Email templates under community are setup properly
- Profile enabled for community is of correct type
- There are no profiles enabled for previous portal
Am I missing something here?