I am building a lightning component to be used in a Customer Service template within a customer community.

I am using following code snippet, to redirect to a knowledge article page, where target url is something like /article/article-unique-url

var forceUrlEvent = $A.get('e.force:navigateToURL');

   url: targetUrl,
   isredirect: false


What it internally does on redirection, that it embeds article version id in the URL and URL become something like this:


It was all working till Friday and suddenly stopped working. Same code is still functional in another sandbox.

As a workaround, I am able to resolve the issue by directly updating "window.location.href" value. But I wanted to understand the nature of the root cause.

  • Have you activated Lightning Knowledge ? – Fabien Taillon May 8 '17 at 10:01
  • As I mentioned in my question, it was working perviously, so yes knowledge is enabled. – Salesforcesmarty May 8 '17 at 11:47
  • I mean, if you go to Setup/Knowledge Settings, is "Enable Lightning Knowledge" checked ? – Fabien Taillon May 8 '17 at 13:42
  • When I said everything was working fine, I actually meant that I can see articles in the community and all their details. – Salesforcesmarty May 9 '17 at 0:33

Summer '17 changed the way that Communities handles this. You used to be able to point to the SEO link or the ID and it'd find the right path- but now it's a lot more strict.

Use the navigateToSObject event, or the fully qualified path which is '/article/' + article.Id + '/' + article.UrlName in conjunction with navigateToURL.

  • @Salesforcesmarty this is useful only if it is happening in your sandbox that switched to summer 17 on friday – Itai Shmida May 9 '17 at 6:32
  • @ItaiShmida Community templates are automatically upgraded the moment they're released post Winter '16. – John Au May 9 '17 at 6:51
  • so he actually has a summer 17 community template in his prod? – Itai Shmida May 9 '17 at 6:52
  • @ItaiShmida- look at his first sentence- "I am building a lightning component to be used in a Customer Service template within a customer community."- it clearly implies that he's building a component to be used in a community. Please point out where he said "prod" in the original answer. – John Au May 9 '17 at 11:31
  • Yeah it is on Summer 17 and I reckon, that's why it stopped working. I will try the navigateToSObject event, to see if it meets the redirection thing. Otherwise I have already done the full URL workaround. – Salesforcesmarty May 10 '17 at 3:28

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