What is the best categorization of cases for standard salesforce object. Our users file case in salesforce but we always have vague inquiries and we end up reaching back to customer fetching more information. I am trying to come up with one page layout where user can put all the information related to case. Would someone share a screenshot of their case wizard?
I am really looking for a slick layout which only takes required information towards a case via dependent fields.
For example, if user has to merge two accounts, all he has to provide is master and duplicate account via lookup field.