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I am wondering if the case hierarchy list view is customizable. I have found that account hierarchy isn't customizable.

When you access the case record, right next to the case number you can see {case hierarchy} - it shows up as a list view. I want to edit it and add more columns. Is that possible? How can I do so?

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  • Can you elaborate more on this with example. Commented May 3, 2017 at 14:58
  • when you access the case record. right next to the case number you can see {case hierarchy} - it shows up as a list view. I want to edit it and add more columns to it. How can i accomplish it?
    – abhi
    Commented May 3, 2017 at 15:04

1 Answer 1

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Yes, Case Hierarchy columns are customizable. Add "Related Cases" related list on the page layout and define the columns order. The Case Hierarchy displays the column information from "Related Cases".

case hierarchy

If you do not define the "Related Cases" as related list then, it will consider the following columns by default:

Case Number, Subject, Priority, Date/Time Opened, Status, Owner Name

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  • @Santanu - Is this Case Hierarchy available in the Lightning view. I am struggling to find it out.
    – Saroj Bera
    Commented Oct 9, 2017 at 11:07
  • This is classic one Commented Oct 9, 2017 at 11:26

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