0

enter image description hereI have set email to case, Verified email address. Although when I forward test email directly to the salesforce generated email address(for email to case) it is not creating case within my organisation. I understand that email to case should ignore validation rules and required fields.

I have also troubleshoot using information in this Knowledge Article but no luck. Is there anything I am missing?

Improve this question
7
  • Hard to tell without any screenshot, do you mind sharing your email to case settings?
    – Mahmood
    May 2, 2017 at 19:45
  • Ya sure. I have added screeshot of my settings.
    – Ricky
    May 2, 2017 at 19:55
  • Check in the setup, if your email deliverability is all or system emails.
    – Mahmood
    May 2, 2017 at 19:58
  • it is for All emails.
    – Ricky
    May 2, 2017 at 20:02
  • Can you please show the Email-to-Case Settings?
    – Mahmood
    May 2, 2017 at 20:28

0

Reset to default

You must log in to answer this question.

Browse other questions tagged .