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I'm looking at this here...

https://releasenotes.docs.salesforce.com/en-us/winter17/release-notes/rn_sales_productivity_email_replyforward.htm

Apparently the Past Activity section in Lightning is supposed to present these nice Reply All / Reply / Forward options. We're only seeing this sporadically in our org (some users see it but it doesn't work, most users don't see it at all). I can't seem to find any details on what I might be doing that causes these actions to disappear. Any ideas?

  • please share screens of cases that this works and cases that it doesn't work – Itai Shmida May 4 '17 at 6:45
  • Did you manage to solve this? – MagicFlow Apr 12 '19 at 6:42
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I raised a support case around this. Below is the reply:

Regarding your concern, the Reply, Reply All and Forward buttons appear when your own email address is the "From" address. As per your screenshot, only the email that has "You" as the sender has such buttons.

  • I'm not sure that this is correct. Has anyone else encountered this? – MagicFlow Apr 12 '19 at 6:42

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