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My salesforce org is too slow all of a sudden and is timing out randomly. Due to this am not able to save files or deploy using mavensmate or force.com IDE. The connection to the server is just hanging.

I'm not sure how to debug the issue as I can't find any logs for the background commands running. Any pointers as to how to debug this?

  • Are you on EU1, EU2 or EU3? trust.salesforce.com says they're experiencing problems currently. – Dan Jones Apr 24 '17 at 12:50
  • Nope. I'm not on those instances. I'm on NA instances which seem healthy. – Brian Apr 24 '17 at 12:57
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    Dev Orgs are at the bottom of the priority chain when it comes to resources. This happens, just as it happens to sandboxes. Production Orgs are given the highest priority. – crmprogdev Apr 24 '17 at 13:12
  • NA4 by any chance? status.salesforce.com/status/NA4/incidents/1000 – Rob Cowell Apr 24 '17 at 13:49
  • These orgs have become extremely slow in syncing to server and are timing out for most requests. They were never this slow. I'm not able to save anything or get deployments to work. Since both Mavensmate and Force.com IDE have issues with the APIs, I was hoping this would be a performance issue. But the trust site does not report any issue on the servers. I'm on NA35 and NA40. Unsure where to find some resolution – Brian Apr 24 '17 at 13:52
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Salesfroce has a Knowledge article precising the steps to follow for this kind of issues. Additionally, as pointed out by @crmprogdev, salesforce allocates resources in highest priorities to production orgs.

Steps to follow as pointed by the kb article:

How to Diagnose Network Issues

Knowledge Article Number
000213798

  1. Check Trust status here

  2. Ask your colleagues if they are also experiencing a slow connection.

  3. Run a Ping to Salesforce

  4. Run a Traceroute to Salesforce

  5. Look for odd routing decisions and node specific issues.

  6. Contact Salesforce Support

  • Thanks this is helpful. I checked that my connectivity to salesforce orgs works fine. The metadata APIs on the orgs however are extremely slow.. – Brian Apr 24 '17 at 18:50
  • Yes, this happens from time to time, specially with dev orgs. don't forget to accept the answer and or up vote if this was helpfull, cheers! – glls Apr 24 '17 at 18:55

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