I'm trying to create a case that can be hidden from standard users (firings, commission questions, etc.). I was able to do this in my partial sandbox but cannot get it working in production.
I've got the issue narrowed down. I can only hide cases that don't have an Account associated.
Regardless of sharing rules, users can, at a minimum, view the accounts in their territories. Also, users can be granted access to view and edit the contacts, opportunities, and cases associated with their territories’ accounts.
I assume this is because of the rule above? We do not have Salesforce Territory Management enabled. So I assume I'm stuck figuring out how to remove the AccountID from certain cases?