1

When a community user tries to do @mention internal user on record feed then internal user does not shows up where as when a internal user can @mention Community user then it works.

Also tried by adding Sharing rule on User 

Users who are members of All Internal Users
Share with  All Customer Portal Users
User Access = Read/Write

where as Community user can @mention system admin user. Note: System Admin Profile is added a member of Customer Community under Community Settings.

Improve this question
3
  • Are you doing this just to add bounty to yourself?
    – o-lexi
    Commented May 2, 2017 at 17:53
  • @Oleksiy After adding bounty to my question then I got the answer to my question.I am not sure how to remove this bounty.
    – sfdc
    Commented May 2, 2017 at 19:19
  • I think in this case you are fine ))
    – o-lexi
    Commented May 2, 2017 at 19:20

1 Answer 1

Reset to default
3

Added internal user profile as member of community and that allowed internal and external users to collaborate on a record feed.

Improve this answer
1
  • even I add the system admin profile as a member of the community it not showing the system admin name.
    – Satheesh
    Commented Apr 18, 2019 at 8:19

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .