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I am trying to implement the Email-to-case in Salesforce for that I created email-to-case Queue like below. The case is getting created, but I dont see Web Origine = Email coming when I send email to that emailId. Please guide whats wrong

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Then I created email-to-case like below.

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Email TO Case Routing Information..

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And I created New View

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The highlighted case is getting created, but its not under email-to-case view...

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  • do you have InboundEmailHandler class? – Santanu Boral Apr 13 '17 at 19:37
  • Then verify if assignment rule exists – Santanu Boral Apr 13 '17 at 19:39
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    yes, you can omit based on certain condition. Also, the address is not verified at your screenshot (Email-to-Case routing information). Verify the address and it will work. If that works, I will put that as ans – Santanu Boral Apr 13 '17 at 19:45
  • Yes, after verification of email its working fine..! – user4567570 Apr 13 '17 at 19:50
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I can see the address is not verified at your screenshot (Email-to-Case routing information).

Verify the address and it will work.

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As per Santanu, you must not need to create an Assignment rule still depends upon the certion condition. I had not verified the email address (as you can see it in screen shots). After verification of email address. Its working fine. I attached screen shot for reference.

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