Okay, I know you can set any URL you want on the Article, i.e. "MickeyMouse", but I don't understand at all what the prefix to that URL you set will be. How do you know? Will it be:



Any help appreciated.

1 Answer 1


The Url will generaly point towards your Salesforce instance


for Ex. A recent dev org, will have https://na40.salesforce.com/articles/language/articleUrl

if you have a custom domain enabled, you will see https://yourcustomdomainname.force.com/articles/language/articleUrl

You can find details on Salesforce Url changes here

  • Is there a way to nest that public URL behind a site URL? Like, let's say my site url is na40.salesforce.com/examplesite, can I nest a public article like this: na40.salesforce.com/examplesite/articleUrl? so it's the affected by the site's robots.txt
    – Sidereal
    Commented Apr 12, 2017 at 22:02
  • I would suggest posting a new question for that one, thanks!
    – glls
    Commented Apr 13, 2017 at 1:38

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