After a case is created, we would like notify the contact about case creation. The users are selecting the flag "Send notification email to contact" which is sending a notification to the contact but the From address is user's email. Is there anyway to change this to systems email address??
I have seen workaround to change user's email in MySettings to system email and not sure that is good idea because we have many reps and everyone has to change their settings.
Finally I come to a conclusion that we need to workflow rule to send email notification where I can control from email address.
But just wondering any out of the box solution for this without workflow.
Thanks for your insight.