Create a Sales Skill and Chat Button
You have a Support button created for you. Now let’s create the Sales skill and chat button we discussed in this unit.
- The Build a Branded Chat project is a prerequisite to this module. You can’t complete the challenges without a basic Live Agent implementation.
- Call the skill “Sales”.
- Assign the skill to the profiles Custom: Support Profile, Standard User, and System Administrator.
- Call the chat button “Sales Button” (the developer name is Sales_Button and is case-sensitive).
- The chat button must be of type chat button (not an automated invitation).
- The chat button must route using the Sales skill.
The steps I followed.
What am I doing wrong?