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Create a Sales Skill and Chat Button

You have a Support button created for you. Now let’s create the Sales skill and chat button we discussed in this unit.

  • The Build a Branded Chat project is a prerequisite to this module. You can’t complete the challenges without a basic Live Agent implementation.
  • Call the skill “Sales”.
  • Assign the skill to the profiles Custom: Support Profile, Standard User, and System Administrator.
  • Call the chat button “Sales Button” (the developer name is Sales_Button and is case-sensitive).
  • The chat button must be of type chat button (not an automated invitation).
  • The chat button must route using the Sales skill.

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The steps I followed.

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What am I doing wrong?

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You need to assign it to all profiles. You missed the Custom: Support Profile. Assign the Skill to that as well.

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