We have created a Trigger that creates a Case and the correct case assignment rule is fired. The case is correctly assigned to a queue, but the email notification is not sent.

Is there anything specific to be enabled when the case is created by trigger?

  • Show screen shot of your assignment rules for the queue assignment. Do you have the email check box checked? – cropredy Apr 11 '17 at 5:59
  • It is checked, I ccorrected the answer though. The problem occurs when the case is created by a trigger, case created manually do not have this problem – Edmondo1984 Apr 11 '17 at 9:18

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