We had a vendor setup our Milestones/SLAs for us. Plagued with problems from the get-go, the vendor eventually told us that our problems were all caused by Entitlement Processes queue being maxed out (Setup > Monitor > Entitlement Processes), that they didn't know why and that there was nothing they could do. They then quit the project. I have no idea if this is even accurate, but we do still have a ton of problems with SLAs/Milestones, so I'm trying to figure out the answer to this question:
Is there some way I can know or tell if I am "losing" Milestone triggers? They said because our Milestone triggers were maxed out, when Salesforce was trying to add new ones to the queue, it would sometimes fail, and thus make our milestones super inconsistent. So how can I tell if this is happening?
If it IS happening, do you know any way we could prevent this. We are a fairly small company (20ish people) so I can't even see how we could be approaching the limit.