Please suggest me some good material for learning Service Cloud console basics. I would like to learn about Cases, Entitlements, Assignment Rules..

2 Answers 2


One of the best resources to learn about service cloud is to take the 'Service Cloud' training in the Help and Training section. This training, I believe, is currently available to paying customers (Premier to be specific).

The use cases and examples used in the training material cover a diverse range of service cloud topics like case management, entitlements, service cloud console etc.


Not sure if this question is still relevant, but a Trailhead was recently published, and available here: Service Console Basics

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