Please suggest me some good material for learning Service Cloud console basics. I would like to learn about Cases, Entitlements, Assignment Rules..
One of the best resources to learn about service cloud is to take the 'Service Cloud' training in the Help and Training section. This training, I believe, is currently available to paying customers (Premier to be specific).
The use cases and examples used in the training material cover a diverse range of service cloud topics like case management, entitlements, service cloud console etc.
Not sure if this question is still relevant, but a Trailhead was recently published, and available here: Service Console Basics