As of September 2013, there are two types of Salesforce Communities.
- Customer Communities
- Partner Communities
Pricing for these is a complete mystery. The only thing I've been able to find out, courtesy of this May 2, 2013 press release, is that "pricing for Salesforce Communities will start at $500 month".
We all know that there's a lot more to it than that. What we don't know, and what I can't find anywhere, is how much more.
Here are some of my specific questions.
- Are Communities licensed solely on a per-user basis, or does the "block pricing" model that was introduced for Authenticated Sites / High-Volume Portal Users live on in some fashion?
- What are the typical "tiers" for licensed Communities users? For example, 1-1000, 1001-5000, 5001-15000, etc.
- What is the retail "sticker price" of each "tier"? Every company is going to negotiate something different with Salesforce, but there must be a baseline, right?
Finally, here's a related question: Why is this information not generally available?
Salesforce always struck me as being relatively transparent with the majority of its pricing, at least providing retail prices for most standard platform features. Why are portals (and now Communities) such a black hole?
Heck, are we even allowed to be asking these questions? ;-)