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I have recently enabled omnichannel in our org. I need to perform some action when an agent accepts a post from the omnichannel widget in the console. To do this I added a hidden custom console component in the console with the below code

<script id="clientEventHandlersJS" language="javascript">
    var eventHandler = function (result) {
    alert('I m in');

    };
    sforce.console.ConsoleEvent.​PRESENCE.WORK_ACCEPTED(eventHandler);
</script> </apex:page>

But I am getting error for this page:

Uncaught SyntaxError: Invalid or unexpected token

And another error:

unrecognized Content-Security-Policy directive 'reflected-xss'. Failed to load resource: the server responded with a status of 404 (Not Found)

Can anyone let me know why these issues are happening? Thanks in Advance!

bumped to the homepage by Community 2 days ago

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  • Correct me if I'm wrong, I think function eventHandler() should be called something like this-- sforce.console.ConsoleEvent.​PRESENCE.WORK_ACCEPTED(eventHandler()); – Rohit Mourya Apr 5 '17 at 7:06
0
<apex:page showHeader="false" sidebar="false" standardStylesheets="false" applyHtmlTag="true" applyBodyTag="true" docType="html-5.0">
<html xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">

<head>
    <title>ChatAlert</title>
    <apex:includeScript value="/support/console/40.0/integration.js"/>
    <apex:includeScript value="{!URLFOR($Resource.jquery_ui, 'js/jquery-1.6.2.min.js')}" />
</head>

<body>
</body>

<script>
$(document).ready(function(){

 sforce.console.addEventListener(
            sforce.console.ConsoleEvent.PRESENCE.WORK_ACCEPTED,
            function (result) {
                console.log('Accepted work item: ', result);
                alert(result.workItemId);
            });
</script>
</html>
</apex:page>
  • Try this code and let me know if this works for you. – Sharath Reddy Mar 27 '18 at 15:59
  • 5
    please explain "how and why" your code should work, code dumps are not really useful without an explanation. – glls Mar 27 '18 at 16:01

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